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Let’s be real

Everyone knows a good or bad experience when they live it. CX isn’t easy. Companies need to do the hard work necessary to compete.

Anne Cramer 1/25/21 Anne Cramer 1/25/21

My CCXP Journey

Five lessons from taking the CCXP exam (again).

Weekly analysis of what is working and what’s not in the realm of customer experience by a 20-year veteran of CX Strategy.